Each Tapkar is handcrafted after your order is confirmed — this ensures a millimeter-perfect fit for your car model. The production time is up to 2 business days, plus the shipping carrier's delivery time depending on your region. You can track everything using the tracking code sent by email, and if you have problems and want to speak with our team, just click here.

When you receive your Tapkar, please check the model and the items in your order. If there are any discrepancies, take a photo of the product and contact us via WhatsApp by clicking here with the photo and your order number. We will resolve it within 48 hours.

Can't find your car in the catalog? No problem. Our team can develop an exclusive mold for your vehicle. If you are in Curitiba or the surrounding area, we can schedule a visit to take measurements directly from your car. Contact us via WhatsApp here.

Tapkar is easy to clean: remove from the car, wash with water and mild soap using a soft brush, and let it dry in the shade. The semi-open weave traps dirt at the bottom — just shake it out or use a vacuum cleaner for daily cleaning. Do not use abrasive products or bleach.

Tapkar doesn't use glue — which eliminates the strong odor common in conventional car mats. The faint new vinyl scent naturally disappears in a few days. To speed up the process, simply air out the car.

If for any reason you are not satisfied, you can return it within 30 days free of charge. No red tape, no questions asked. We are so confident in Tapkar that we put it in the contract.

Yes! It has a 1-year warranty against manufacturing defects, in addition to a 30-day satisfaction guarantee.

Kapazi's official digital channels are: loja.kapazi.com.br, kapazinautica.com.br, automotivo.kapazi.com.br, revenda.kapazi.com.br and authorized marketplaces. Be suspicious of websites or profiles other than these — Kapazi is not responsible for purchases made outside of official channels.

Yes. Kapazi has physical stores in Curitiba and more than 12,000 points of sale throughout Brazil. See our store addresses here.

For most rugs, we recommend regular vacuuming and cleaning with a damp cloth and mild soap. Avoid soaking or prolonged exposure to the sun. Each line has specific instructions — consult the packaging or contact our customer service for personalized guidance by clicking here.

Yes. Kapazi has specific lines for outdoor environments, with UV protection and moisture resistance. When choosing, check if the product is marked for outdoor use. If in doubt, our specialists can recommend the ideal product for your space.

Yes. Kapazi offers 100% customized mats and doormats with your company's visual identity — size, color, material, and logo. To request a quote, please contact our sales team by clicking here.

Kapazi products are guaranteed against manufacturing defects. The warranty period varies by product line. In case of a problem, please contact our Customer Service by clicking here, providing a photo of the product and your order number — our team will evaluate and provide a solution.

Kapazi offers three partnership models — each designed for a different entrepreneur profile:

Manufacturer: You invest in Kapazi machinery and supplies, produce and sell locally or online with full technical and commercial support from the industry. Ideal for those who want to set up a complete production and sales operation.

CooperKap Distributor: You take the order, Kapazi manufactures and delivers. No production, no stock — just focus on selling, backed by a leading industry and exclusive customization technology.

Finished Products Reseller: Buy ready-made Kapazi products to sell in a physical store or online. The simplest entry into the business, with access to a portfolio of over 2,500 products.

To find out which model makes the most sense for you, contact our sales team by clicking here.

Yes. Kapazi serves companies, retailers, condominiums, shopping malls, industries, and any type of corporate client. For B2B orders, access b2b.kapazi.com.br or contact our sales team via WhatsApp by clicking here.

Yes—and this is one of the biggest advantages of vinyl flooring. It can be installed directly over ceramic, porcelain, polished marble, and polished granite, with no need for demolition.

Mandatory conditions: The surface must be clean, dry, and level. Loose, broken, or uneven pieces with a height difference greater than 3mm must be corrected before installation—otherwise, the problem with the subfloor will appear in the new flooring.

Yes. The maximum tolerated unevenness is 2mm per linear meter. Greater irregularities must be corrected with self-leveling compound before installation.

To check at home: pass a straight ruler or broom handle over the floor. If there is a visible gap or undulation, the subfloor needs correction. Unevenness that seems small to the naked eye is enough to cause open seams and bubbles over time.

Attention: Most problems reported with vinyl flooring—bubbles, opening seams, detachment—originate from a poorly prepared subfloor, not the product.

Use the plastic sheet test: tape a piece of plastic approximately 50x50cm to the floor, sealing all edges. Wait 24 hours. If condensation or dripping appears on the inside of the plastic, there is rising damp – and installation should not be done before treating the subfloor.

Untreated moisture is the main cause of bubbling and detachment in glued vinyl floors.

Sheet and glue-down planks (Ecokap, Strongkap): Require a high-strength acrylic adhesive specifically designed for vinyl flooring. Apply the adhesive with a trowel or appropriate roller, and wait 15 to 30 minutes before laying the flooring — the adhesive needs to be at the right consistency (slightly dry to the touch) to adhere properly.

Click-lock flooring (Praticlick / SPC): No adhesive needed. The planks interlock using a 2G click system, which is dry and quiet. Ideal for those who want to install without mess or waiting for curing time.Always consult the product's technical data sheet or speak with our team to confirm the system of the chosen model.

Measure the length and width of the room and multiply. Then add the safety margin:

— Straight or transverse installation: add 10% to the total square footage.
— Diagonal installation: add 15%.

The margin covers cuts, adjustments, and any pieces damaged during installation.

Important:Purchase all the necessary square footage at once. Different manufacturing batches may have slight variations in shade — imperceptible individually, but visible when placed side by side.

Yes. Kapazi vinyl flooring is waterproof and can be installed in kitchens, bathrooms, laundry rooms, and other wet areas — including to maintain the same visual standard in all rooms of the house.

The only exception is the shower stall, where direct and constant contact with water can compromise the adhesion over time.

Attention: In wet areas, always test the subfloor for moisture before installation. The flooring's impermeability does not compensate for a base with rising dampness.

Kapazi vinyl flooring is suitable for indoor environments. Prolonged exposure to direct sunlight can fade and deform the material over time.

For covered balconies not exposed to direct sunlight, please consult our team — feasibility depends on the model and space conditions. For outdoor areas, Kapazi offers specific solutions such as artificial turf and rubber flooring.

Sheet (0.5mm, 0.7mm, or 1.5mm): The most economical option. Ideal for bedrooms, living rooms, and residential areas with light to medium traffic. Glued installation, continuous look without visible seams.

Glued Plank (Ecokap / Strongkap): Individual pieces that make replacement easy in case of localized damage — no need to replace the entire floor. Strongkap has a commercial rating and greater resistance to traffic.

SPC Click (Praticlick): The most impact-resistant. Dry installation without glue, can be removed and reinstalled. 12-year residential warranty. Recommended for those who want more durability and practicality.

Yes — and this detail is crucial. Leave a space of 8 to 10mm between the floor and all walls, doorframes, pillars, and fixed furniture. This space allows the floor to naturally expand and contract with temperature variations.

Without this space, the floor pushes against the walls, and the joints start to open, or the material deforms. The space is covered by the baseboard — no one sees it, but it makes all the difference.

Attention: Do not attach the baseboard to the floor — only to the wall. If the baseboard locks the floor, it will prevent expansion and cause damage.

Glued flooring: Wait 48 to 72 hours before walking on the floor or moving furniture. The adhesive needs this time to cure completely — foot traffic before then can dislodge the pieces.

Click-lock flooring (Praticlick / SPC): Can be used immediately after installation — no adhesive, no waiting.

Daily cleaning: Soft broom or vacuum cleaner. Remove dirt before it accumulates in the joints.

Wet cleaning: Well-wrung cloth with water and mild soap. The cloth should be damp—not soaking wet.

Stains: Clean immediately with a damp cloth. For more stubborn stains, use diluted mild detergent.Avoid:Abrasive products, acids, bleach, wax, sealant, and steam mops. The heat from the steam can soften the adhesive of glued models and deform the material.

It depends on the line. Praticlick (SPC) and Strongkap have higher scratch and impact resistance — ideal for families with pets and children.

For all models, we recommend placing felt protectors on the feet of heavy furniture. Dragging sofas, tables, and cabinets directly across the floor can cause permanent marks on any flooring.

Warranty varies by product line:

— Praticlick (SPC Click): 12 years residential
— Ecokap: 10 years residential
— Strongkap: 5 years light commercial use / 12 years residential

The warranty covers proven manufacturing defects. Damages caused by incorrect installation, use of unsuitable cleaning products, or exposure to conditions for which the product is not intended are not covered. If in doubt about coverage, please contact our customer service with a photo of the problem and your invoice.